To Our Valued Customers,                                                                                                                                                                                                                                 March 23, 2020

 

Due to the ongoing and changing business and social climate associated with the COVID-19 outbreak, RiteLine has been given a “Shelter-in-Place” order by Texas State Officials mandating that we temporarily suspend operations at our Dallas based production facility as of midnight on Monday, March 23rd until approximately April 3rd . However, we are still receiving orders at orders@ritelineusa.com and processing them through the proofing phase. Once proof approvals have been obtained, the order will be held in abeyance until the suspension ends. Additionally, we have limited Customer Support and Managerial staff operating remotely and will be accessible. If you have questions, please contact Kim Paine, Customer Service Manager at Kim.Paine@ritelineusa.com or, Mike McMillan, Vice President of Sales at Mike.McMillan@ritelineusa.com

 

We are offering several of our “Best Seller” writing instruments available to be shipped from our overseas factory via Fed Ex International Air Shipment. RiteLine is absorbing the costs associated with these Fed Ex Air rates on quantities of 1,000 units up to 5,000 units. For more information on what is available, please visit www.ritelineusa.com and go to the “Why RiteLine” tab and then select the COVID-19 tab. Please check back in on this website for future announcements concerning a continuation or discontinuation of this “Shelter-in-Place” order.

 

Sincerely,

 

Mike McMillan,

 

Vice President of Sales,

 

RiteLine USA